We live in a society where we need things to be easy. We're busy, time-strapped people and if we're doing something that we don't want to be doing, we don't want it to take long. Being on the phone with a call center is never fun for a caller, but with contact center solutions, it can be slightly more enjoyable. Contact center solutions are sweeping the contact center landscape!
Application Development Environment (ADE) is a becoming one of the most popular interactive voice response (IVR) creation packages on the planet. ADE is easy to use, not to mention easy to learn. It's also cost-efficient compared to other IVR systems.
IVR systems are very useful. They decrease customer call time and make the customer experience easier and much faster. They also help management keep track of customer calls. ADE offers IVR that is not only easy for businesses to use, but for customers to use as well. Customers can reach different departments, and accomplish different things, from paying a bill, to processing a payment. These busy customers also avoid being on hold. The shorter their hold time, the happier they are!
Not only does ADE offer IVR technology, it is one of the contact center solutions that allows for automated dialing and outbound calls. Businesses that specialize in a product can send out automatic rebate or late payment notice calls. Organizations and businesses that send out alerts or notifications can do so using ADE.
Another great application on the ADE system is call recording and monitoring. These are great for training employees and great for management who might want to listen to calls.
Perhaps one of the most unique ADE features is that it allows for video messaging and interactive voice and video response (IVVR). IVVR is great for mobile phone callers because it makes the whole experience easier and more interactive. Customers are able to see the menus instead of just hearing them. Customers can see just how much the business will do to help them.
ADE also offers SMS capabilities along with video messaging, and IP telephony. With IP telephony, a business can distribute voice, videos, and faxes.
Contact center solutions like ADE are taking businesses head on through the twenty first century! They make contacting a call center much easier and more convenient for the customer. They’re also great for businesses that are looking to improve their technologies.